Effective as of November 24, 2023

RootCauseAnswers.com (hereinafter referred to as “Website”) is a website owned and operated by Answers4Healing, LLC (hereinafter referred to as “we” or “us”). We value your privacy, thus, his Privacy Policy is intended to inform you how we collect, use, and share your information. The guidelines set forth in this Privacy Policy are personalized and apply only to this Website and do not apply to any other website or service provided by us, our affiliates, our partners and/or clients unless the same Privacy Policy appears on such website or service.

The Information We Collect On Our Website

We only collect visitor information essential to help us operate the website, such as but not limited to processing purchases and transactions, communicating with visitors, improving overall Website user experiences by providing better products and services.

Visitor information we collect from our Website is categorized as follows:

Voluntary Personal Information You Give Us: We only collect personal identifying information (hereinafter referred to as “personal information”) that you voluntarily provide us. To illustrate, we typically collect your personal information when you contact us, sign up for our newsletter, respond to a survey, fill out a form, or place an order. Personal information gathered helps us identify you as an individual may contain any/or all of the following: your name, phone number, email address, mailing address, and credit card information. You may be asked to enter your personal information every time you order on our website. On the other hand, you may also opt to visit our Website anonymously should you choose not to provide any of your personal information.

Automatically Collected Non-personal Information: The system also automatically collects information about you that does not personally identify you whenever you visit the Website. This non-personal information may include your public Internet Protocol (or “IP”) address, the type of browser or operating system you are using, external website that referred you to our Website, the amount of time you spend on our Website, and the specific pages you visit on the Website.

Aggregate information: We may also aggregate information we collect from you with information obtained from other visitors visiting the Website. To illustrate, such aggregated information may include the number of users who are located in the same or certain region, or users who have similar or certain characteristics.

How We Use Cookies

“Cookies” (if you allow) are the small files put on your computer’s hard drive through your web browser. We use cookies to enable the Website to recognize your specific browser and to gather and remember certain information about you and your interactions with the Website.

We may aggregate data from cookies to monitor various aspects of our Website, such as but not limited to, Website traffic to visitor interactions. We may occasionally use the aggregated information obtained in order to assess product and Website performance, and improve visitor Website experience and product quality.

We do not use cookies and similar items to automatically retrieve personal information from your device without your knowledge.

If you want to stop, limit, or undo the placement of cookies that may already be on your computer or device, please refer to and adjust your web browser preferences. The Help feature on most browsers will tell you how to modify your browser’s settings, such as how to stop accepting new cookies, to notify you when your browser receives a new cookie, or how to disable cookies altogether. You can find further information at www.allaboutcookies.org. Some of our Website’s functionalities may be affected if you delete our cookies or disable future cookies. Therefore, it is possible that you may not be able to access certain areas or features of our Website.

Protecting Your Personal Information

Any system connected to the internet is vulnerable and could be compromised by a hacker or rogue insider. Because of this, we cannot fully guarantee the security of any information you provide us. However, we do take commercially-reasonable initiatives and employ a variety of security measures within our control so that the personal information you disclose to us is kept secure to a certain degree. We may use Secure Socket Layer (SSL) technology and encryption in certain transactions for the storage of certain information.

Sharing Information with Third Parties

In the ordinary course of business, we may share your information or make it accessible to certain third parties. These third parties are people or businesses that we do not own, operate, control, or otherwise are not closely affiliated with us by ownership, management, employment, or similar close relationships.

We do not sell or exchange your information to third parties, or otherwise seek to profit by specifically disclosing your information with third parties.

If necessary, we will only provide your personal information to affiliates and third parties to help us process your personal information for the purposes set out in this policy. We may provide your personal information to affiliates and trusted third parties who assist us in operating our Website, conducting our business, or providing services to you. If necessary, we may permit our vendors and subcontractors to access your personal information, but only in connection with performing services for us. We do not authorize these vendors and subcontractors, as previously mentioned, to use your information for their own benefit or to contact you directly (except in certain cases where it is necessary on our behalf).

We may also release your information to enforce our Website policies, protect ours or another’s rights, property, or safety, in order to investigate, prevent, or take action regarding suspected or actual unlawful or otherwise prohibited activities, including, but not limited to, fraud, harassment or other violations of law or the policies of the Website, or as required by law or legal process.

For instance, we reserve the right to disclose your personal information in connection with a bankruptcy proceeding or if we or any of our assets are the subject of a sale or similar corporate transaction, such as but not limited to, a merger, acquisition or change of control or ownership.

We reserve the right to share non-personal information of our Website users and/or visitors, which does not personally identify them, to third parties for marketing, advertising, or other uses.

We may contract the services of third-parties to assist us in better understanding our Website’s users and visitors. Generally, the information that will be provided to or gathered by these third-party service providers will be aggregated non-personal information, such as those information gathered from cookies. We do not authorize these third-party service providers to use the information collected on our behalf for any other purpose except to help us conduct, improve, and/or maintain our business.

General Data Protection Regulation (GDPR)

The GDPR, which took effect on May 25, 2018, is intended to protect the data of European Union (EU) citizens.

We are a company that markets its Website, contents, products and/or services online. However, we do not intentionally and specifically target our marketing to the EU or conduct business in or to the EU in any meaningful way.

If the data that you provide us, in the course of your use of our Website, content, products and/or services, is governed by GDPR, we will abide by the relevant portions of said Regulation.

If you are a resident of the European Economic Area (EEA), or is accessing this site from within the EEA, you may have the right to request the following: access to, correction of, deletion of; portability of; restriction, or objection to processing of your personal data, from us. This right includes the “right to be forgotten.”

To make any of the requests mentioned in the preceding paragraph, please contact our GDPR support at [email protected]

Users’ Rights

Users of our Website may exercise certain rights regarding their Data processed by the Owner.

Whenever necessary, Users have the right to do the following:

Withdraw their consent at any time. Users have the right to withdraw their consent that they have previously given, in connection to the processing of their Personal Data.

Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out legally other than consent.

Restrict the processing of their Data. Users have the right to restrict the processing of their Data under certain circumstances. In which case, the Owner will not process their Data for any other purpose other than storing it.

Access, verify and correct their Data. Users have the right to learn if their Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing, and obtain a copy of the Data undergoing processing. Users also have the right to verify the accuracy of their Data, and ask for its update or correction.

Have their Personal Data deleted or removed. Users have the right to have their personal Data erased from the Owner’s database under certain circumstances.

Receive their Data and/or have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine-readable format. Users also have the right to have their Data transmitted to another controller without any hindrance, if technically feasible. This provision is applicable provided that the Data is processed by automated means, and that the processing is based on User’s consent, on a contract where the User is a part or party of, or on pre-contractual obligations.

Lodge a complaint. Users have the right to bring a claim before their competent data protection authority, if said claim is based on a real, substantial, and/or imminent threat, and/or has a legal basis.

More details about the right to object to processing:

When Personal Data is processed to serve a public interest, for legitimate purposes pursued by the Owner, or to exercise an official authority vested to the Owner, Users may object to such data processing by stating a real and/or legal ground to justify said objection.

However, Users may object to data processing at any time, without providing any justification, should their Personal Data be processed for direct marketing purposes, Users may refer to the relevant provisions of this document to understand whether the Owner is processing Personal Data for such marketing purposes.

How to exercise Users’ rights

Requests to exercise any of the aforementioned User rights may be directed to the Owner through the contact details provided in this document. These requests are free of charge and will be addressed to by the Owner as early as possible and within one month.

Links to Third-party Websites

We reserve the right to possibly include or offer products and services of third parties, or links to websites that are not operated by us from time to time. These third-party websites maintain their own separate and independent privacy policies. Our Privacy Policies do not apply to third-party websites, nor reflect any of their Private Policies.

We do not endorse, verify, or make any representations concerning the accuracy of the information of these third-party websites, or the manner of how they protect your personal information.

We have no responsibility or liability for any contents and activities stated in any of these linked third-party websites.

You agree to assume any or all possible risks when you leave our Website to visit any third-party website. In connection, we encourage you to practice standard diligence and to read the policies of every website you visit.

We may also integrate social networking services into our Website, or offer links to other third-party websites that handle specific functions on our behalf. We do not have any control of such third-party services and are not liable on how these third-parties operate. We may provide you with the ability to use such services in connection with our Website merely as an accommodation. Like you, we are also relying upon these third-parties to operate properly, fairly and lawfully.

Any information that you voluntarily disclose or transmit online on any social network platform, a publicly accessible blog, or other similar online means may possibly be viewed and/or used by third parties and others. In connection to this, you assume any and/or all risks by using such services. We expressly state that we are unable to control such uses of your personal information in these cases.

Duration of Keeping Your Information

Any personal information provided to us through our Website is retained as long as it is necessary for our business purposes. To illustrate, we may retain information as long as it is necessary in order to help resolve disputes, enforce our agreements, or comply with any of our legal obligations. We may possibly continue to retain and/or use aggregate or non-personal data previously collected even if we have already deleted some or all of your personal information.

Policy on Children

We direct our Website, products and services to persons who are at least 13 years old or older. We do not intentionally and knowingly collect information from persons under the age of 13 years. We will use reasonable efforts to locate and remove information from our records if we were made aware that we have received the personal information of a person under the age of 13. The same efforts will also be exerted if any information is obtained in violation of this Privacy Policy.

If you are under 13 years old, you may only use this Website with the involvement of your parent or guardian.

Reviewing or Changing Your Personal Information and Opting Out

We do not maintain a process for you to review your personal information collected through our Website. You may email us at [email protected] to request corrections or changes to your personal information.

You may also opt-out from any of our future promotional messages by sending an unsubscribe request to [email protected]. We will process requests within a reasonable time after receiving it.

However, we are not responsible for the removal of your personal information from any third-party listings who have previously been provided with your information in accordance with this Privacy Policy or your consent.

As previously mentioned, you may limit cookies on your device or remove them from your browser by adjusting your web browser preferences. You may not be able to opt-out of the placement of cookies on many mobile devices, but depending on the device that you’re using, you may be able to opt out of certain advertisements through your specific device settings.

Scope of Policy

The entirety of this Privacy Policy only applies to user and visitor information collected through our Website. This Policy does not apply to information collected offline, externally, through third-party websites or by means other than our Website.

Changes to the Privacy Policy

We reserve the right to change our Privacy Policy from time to time as we so chose. We will post any changes to the Privacy Policy on this page of the Website. Any changes will be effective immediately whenever any revision is posted on our Website. The effectivity date of the current Privacy Policy is located at the top of this page.

We may attempt to notify you by email if we determine that we have made significant changes to this Privacy Policy.

We will not make any changes to this Privacy Policy without your consent if it will possibly reduce or prejudice your rights with regard to the personal information you voluntarily provided us.

Inquiries

Please contact us if you have any questions regarding this Privacy Policy. You may email us at [email protected], call our customer support at 888-744-2614, or write to us at the address provided below:

P.O. Box 1029, Aguada, PR 00602